Dynamics 365 Customer Engagement
My Debt to SharePoint
Microsoft Corporate Vice President Jeff Teper announced last week that SharePoint is now reaching 200 million cloud users worldwide. This is an impressive milestone…
Category: Dynamics 365 Customer Engagement
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – WhatsApp
Microsoft’s Omnichannel for Customer Service supports the WhatsApp channel, in this post I will explain how I configured this to work in my environment.…
Dynamics 365 Customer Engagement
Multi-session, multi-tab user experience in Dynamics 365
Photo by Ryutaro Tsukata on Pexels.com Imagine a user experience in Dynamics 365 where: you could open tabs within same browser tab and then…
Dynamics 365 Customer Engagement
Update current time and current user without using Javascript in model driven forms
Sometimes we need to capture field updates for audit purposes. Here is an example: Account form has a field for “Account Application Status” (Options…
Dynamics 365 Customer Engagement
Using Power Automate to Generate Dynamic Tabular Data Within Adaptive Cards
Both the advantage and disadvantage of working in the Microsoft Business Applications space is the massive variety of different, available tools at our disposal…