I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I would have a go at doing
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Tested on:Dynamics 365 CE with PSA version 3.9 Enabling Product Bundles has long been a discussion when it comes to Dynamics 365 for Project Service Automation. The OOTB Product Bundles
It seems clear to me from listening to people on social media, comments on my posts, and generally having an ear to the ground, that too many people, including many
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I hinted in my last post about possibly being able to reduce your Dynamics 365 license costs by up to 92%. I may have been a little too coy, so
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