Dyn365CE162- Page

Copilot (preview) for Dynamics 365 Customer Service provides the following features – To enable it, navgiate to Customer Service Admin Center >> Agent Experience >> Productivity >> Manage (Copilot help

Dynamics 365 has, for many years been sold by Microsoft as one system even if there are different platforms that are connected. To get F&O and Dataverse business flows to

Last week I was awarded the Enrique Lima award. Enrique was an MCT who was passionate about the MCT program and a great mentor and advocate for MCTs who sadly

Looking at Microsoft Learn recently, I noticed a few changes which seems to have confused a lot of people. First, Certifications appeared to be missing from my profile https://learn.microsoft.com/users/me. In

Ignite starts on Wednesday for those attending virtually. Sign up at https://ignite.microsoft.com AI will be the focus this year. I’m not attending in person this year but will be moderating