Dynamics 365 Customer Engagement
Update Modified On (modifiedon) date of existing records – Dynamics 365 / Dataverse
Recently we had a requirement to update the modifiedon date of a few of the records of notes table. The we can achieve this…
Category: Dynamics 365 Customer Engagement
Dynamics 365 Customer Engagement
Enable Copilot for the Rich Text Control – Dataverse / Dynamics 365
To enable Copilot for a specific instance of a Rich Text editor field, we first need to create a Web Resource where we need…
Dynamics 365 Customer Engagement
Track Site Visits From D365 Marketing Emails In Microsoft Clarity
This post is about using a combination of D365 Marketing (Customer Insights – Journeys), Microsoft Clarity, Google Tag Manager and GA4 (Google Analytics) and…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – The Importance of Wrap up
Within Omnichannel for Customer Service (aka Dynamics 365 Contact Center) we can define what happens after conversations end. In this post I will describe…
Dynamics 365 Customer Engagement
MB-280: Microsoft Dynamics 365 Customer Experience Analyst
It’s been a while since taking a Microsoft certification exam, but with the new MB-280 exam being launched in the last few days, I’ve…