Pass customer data from pre-chat survey to Power Virtual Agent If you have Power Virtual Agent and Omnichannel for Customer Service integrated, you can use pre-chat survey questions in Omnichannel
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The ability to deliver software fast and by citizen developers is changing the software development world Photo by Porapak Apichodilok from Pexels Low code is eating the world, developers have a choice joining
Lead Assignment Rules In this video I will discuss the lead assignment rules that are now in preview! I will show you how to enable this functionality and explain how
A number of organisations within the sector are looking at (or have implemented) field services to help manage and schedule repairs. But what is field services, what functionality could the
In my last post, I mentioned how you can hide the cards and show a regular body if the rendering of the card failed or if the device did not
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