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The form-matching strategy defines what field(s) will be used to find the matching record. Can be found at – Dynamics 365 Marketing >> Settings >> Lead Management >> Form Matching

Last week I published part 1 of my series on 2023 Release Wave 1. There are so many features and updates for Dynamics 365 Sales alone, which is why I

Weekly Digest of Power Platform Tenant Analytics in your mailbox! Here’s how to get it. Continue Reading priyeshwagh777’s Article on their blog Weekly Digest for usage insights | Power Platform

The Real-time dashboard consists Summary, Ongoing conversation, Agent, and Voice report. To enable it – Login into Customer Service Admin Center >> Operations >> Insights >> Report Settings >> Real-time

Hello everyone, Let’s see what can we do with Dynamics 365 CRM & some AI/ML today. What are we talking about ? Artificial intelligence (AI) and machine learning (ML) are