Have you tried loading Microsoft’s, customer service workspace in multiple browsers? If you are working with Dynamics 365 Contact Center and haven’t tried recently you might want to experiment with
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By default, we can only specify the contact associated with the customer for the case record. If we try specifying a contact record that is not associated with the Customer
Wow that's a long title! But it's accurate. And it's difficult to figure out. I spent a bit of time recently trying to figure out the best architectural patterns for
With the Associated Grid Control we can configure and show up four subgrids in the form, making it a more intuitive and cleaner form layout, with ease of navigation. Below
I’m using Microsoft’s Dynamics 365 Contact Center to route cases and I have multiple queues …. but what if I want one queue to have priority over another? This requirement
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