? http://meganvwalker.com/masking-mode-in-microsoft-clarity We can mask and unmask content in Microsoft Clarity. This gives us the ability to determine what text or values from our site is captured in a recording
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? http://meganvwalker.com/scroll-heatmaps-in-microsoft-clarity If you have a website, and you haven’t yet looked at Microsoft Clarity, I suggest you check it out. I’ve written a bunch of posts and created videos
? http://meganvwalker.com/recording-anonymous-feedback-while-capturing-variables-in-d365-customer-voice We can import contacts AND variables to Dynamics 365 Customer Voice so we can send out personalised surveys. This is great because it means we can still send
? http://meganvwalker.com/query-syntax-for-relevance-search-in-customer-engagement-apps In November 2020, Microsoft introduced a new and improved Relevance Search experience to customer engagement apps (Dynamics 365 Sales, Customer Service, Field Service, Marketing & Project Service Automation).
? https://meganvwalker.com/creating-alert-rules-managing-alerts-in-d365-customer-voice In a previous video, I’ve reviewed and explained how to set up and use Satisfaction Metrics in Dynamics 365 Customer Voice. This is a great way to really
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