How do the top Field Service systems compare?

We’ve looked at the 7 most popular Field Service systems for small to medium enterprises, to compare and find the best option for you.

We reviewed
Microsoft Dynamics 365 Field Service, Salesforce Field Service, simPRO, BigChange, Commusoft, ServiceM8 and Joblogic

Then follow our checklist of questions to help find the right type of system for you

A comprehensive enterprise solution that’s part of Microsoft’s Dynamics business suite. Best for organisations wanting deep integration with Microsoft products and complex customisation options.

Features

• Advanced resource scheduling and optimisation
• Mobile app with offline working
• IoT integration and predictive maintenance
• Mixed reality tools (HoloLens compatible)
• Customer self-service portal
• Complex workflow automation
• Very customisable
• Comprehensive asset management

Strengths

• Deep Microsoft integration
• Strong UK partner network
• Regular feature updates
• Enterprise-level security
• UK data centres
• Robust and flexible reporting

Weaknesses

• Complex to configure
• Overwhelming for smaller teams
• Higher initial investment
• Can be over-engineered for simple needs
• Ongoing consultancy needed

Typical customer

• 20+ field workers
• Multiple office staff
• Complex scheduling needs
• National coverage
• Multiple integrations required

Implementation

• Timeline: 2-6 months
• Cost: High to Very High
• Complexity: High
• Partner required
• Phased rollout typical

Salesforce Field Service

Built on one of the world’s leading CRM platforms, this enterprise solution offers comprehensive field service capabilities.

Features

• Visual scheduling and dispatch
• Mobile app for engineers
• Asset tracking and maintenance
• Contract management
• Customer portal
• AI-powered scheduling
• Work order management
• Real-time tracking

Strengths

• Powerful CRM integration
• Extensive app marketplace
• Strong automation tools
• Excellent reporting
• Large developer community
• Good customer engagement tools
• Regular updates
• Strong mobile experience

Weaknesses

• Complex pricing structure
• Expensive per-user licensing
• Multiple add-ons often needed
• US-centric support
• Steep learning curve
• Can be difficult to customise

Typical customer

• 50+ field workers
• Enterprise organisations
• International operations
• Existing Salesforce users
• Customer-focused industries
• Complex service requirements

Implementation

• Timeline: 3-6 months
• Cost: High to Very High
• Complexity: High
• Partner typically required
• Significant training needed

simPRO

A comprehensive job management system particularly popular with UK trade businesses. Strong focus on electrical, plumbing and HVAC sectors with excellent job costing and project management capabilities.

Features

• Job scheduling and dispatch
• Project management tools
• Detailed job costing
• Stock control and catalogues
• Quote and invoice management
• Maintenance scheduling
• Mobile app for engineers
• Supplier integration

Strengths

• Strong trade focus
• Excellent cost tracking
• Good UK support
• Built-in supplier catalogues
• Solid reporting tools
• Project and service job handling
• Transparent pricing
• Industry-specific workflows

Weaknesses

• Limited customisation options
• Basic customer portal
• Can be complex to set up
• Less flexible than enterprise solutions
• Basic resource optimisation
• Limited integration options

Typical customer

• 5-50 field workers
• Trade-based businesses
• Project-focused companies
• UK service organisations
• Electrical/plumbing firms
• Commercial contractors

Implementation

• Timeline: 1-3 months
• Cost: Medium to High
• Complexity: Medium
• Training included
• Data migration support

BigChange

UK-developed all-in-one system combining field service management with vehicle tracking. Popular with companies running their own fleet of vehicles and looking for a unified solution. Significant market growth in recent years.

Features

• Combined vehicle tracking and job management
• Driver behaviour monitoring
• Electronic job sheets
• Compliance management
• Mobile worker app
• Customer booking portal
• Integrated route planning
• Digital signature capture

Strengths

• All-in-one solution
• Strong vehicle integration
• UK-based support
• Good compliance tools
• Straightforward pricing
• Regular platform updates
• Proven UK track record
• Good mobile experience

Weaknesses

• Less flexible than enterprise solutions
• Basic stock management
• Limited third-party integration
• Can be overkill for non-fleet businesses
• Basic customer portal
• Standard reporting tools

Typical customer

• 5-30 field workers
• Fleet-operating businesses
• Transport-linked services
• Regional service companies
• Facilities management firms
• Construction services

Implementation

• Timeline: 2-6 weeks
• Cost: Medium
• Complexity: Medium
• Includes hardware setup
• Standard training package

Commusoft

Built specifically for UK service businesses, particularly in heating, plumbing and electrical sectors. Known for its straightforward approach and good customer communication tools.

Features

• Job booking and scheduling
• Customer relationship management
• Parts and stock control
• Digital certificates
• Automated invoicing
• Customer portal

Strengths

• Easy to learn and use
• Good customer communications
• UK-focused development
• Straightforward pricing
• Responsive support
• Trade-specific features
• Quick to implement
• Regular updates

Weaknesses

• Limited customisation
• Basic reporting tools
• Few integration options
• Simple scheduling tools
• No route optimisation
• Limited multi-site features

Typical customer

• 2-20 field workers
• Heating engineers, plumbing companies, electrical contractors
• Small service businesses and Regional trade companies

Implementation

• Timeline: 2-4 weeks
• Cost: Low to Medium
• Complexity: Low
• Self-setup possible
• Standard training included

ServiceM8

Mobile-first solution ideal for smaller teams and businesses moving from paper-based systems. Designed to be quick to implement and easy to learn, with a focus on simplicity.

Features

• Simple job scheduling
• Mobile app with GPS tracking
• Digital job cards
• Basic stock control
• Photo and file storage
• Online booking forms
• Email and SMS messaging

Strengths

• Very easy to use
• Quick to set up
• Affordable starting point
• Good mobile experience
• Clear pricing structure
• Works well for small teams
• Minimal training needed

Weaknesses

• Limited customisation
• Basic reporting
• Few integration options
• Not suited to large teams
• Simple scheduling tools
• Limited multi-site features
• Basic stock management
• No advanced planning tools

Typical customer

• 1-10 field workers
• Small trade businesses
• Local service companies
• Independent contractors
• Mobile technicians
• Start-up service businesses

Implementation

• Timeline: 1-2 weeks
• Cost: Low
• Complexity: Low
• Self-setup available
• Minimal training needed

Joblogic

UK-based system popular in facilities management and property maintenance. Offers a good balance of features for medium-sized operations, with strong scheduling and compliance tools.

Features

• Visual job scheduling
• Mobile engineer app
• Planned maintenance
• Stock management
• Quote builder
• Compliance tracking
• Customer portal

Strengths

• Good UK support
• Strong compliance tools
• Solid planned maintenance
• Reliable mobile app
• Clear audit trails
• Trade-specific features
• Cost-effective pricing
• Quick implementation

Weaknesses

• Dated user interface
• Limited customisation
• Basic customer portal
• Few third-party integrations
• Standard reporting tools
• Basic route planning
• Restricted automation options

Typical customer

• 10-50 field workers
• Facilities management firms
• Property maintenance companies
• Building service contractors
• Social housing providers
• Regional service businesses

Implementation

• Timeline: 2-4 weeks
• Cost: Medium
• Complexity: Medium
• Standard training included
• UK-based setup support

Now you’ve compared the systems which one is for you?

Work through these questions to help you match the right system.

Use the prompts to help understand the features you need.

1. What size system do you need?

• 1-10 engineers (consider ServiceM8, Commusoft)
• 10-50 engineers (look at simPRO, Joblogic)
• 50+ engineers (explore Dynamics 365, Salesforce)
• Multiple offices/regions
• Growth plans

1. What’s your realistic budget range?

• Low (£30-50 per user monthly)
• Medium (£50-100 per user monthly)
• High (£100+ per user monthly)
• Implementation costs
• Training budget

1. How complex is your scheduling?

• Simple daily scheduling
• Advanced resource optimisation
• Emergency job handling
• Multi-skilled engineers
• Route optimisation needs

1. Which Microsoft tools do you use?

• Microsoft 365 integration needed?
• Outlook calendar syncing?
• SharePoint documents?
• Teams communication?
• Power BI reporting?

1. Do you need vehicle tracking?

• Built-in tracking (like BigChange)
• Third-party integration
• Driver behaviour monitoring
• Route optimisation
• Fuel management

1. What are your mobile requirements?

• Offline working
• Photo capture
• Digital signatures
• Form complexity
• Device preferences

1. How much customisation will you need?

• Standard forms only
• Industry-specific workflows
• Custom integrations
• Unique processes
• Compliance requirements

1. What’s your implementation timeline?

• Quick start (1-2 weeks)
• Standard (2-4 weeks)
• Complex (2-6 months)
• Training requirements
• Data migration needs

1. Which business systems need connecting?

• Accounting software
• CRM systems
• Parts suppliers
• Customer portals
• Payment systems

1. What level of support do you need?

• UK support hours
• Implementation help
• Training provision
• Customisation support
• Ongoing consultancy

The post How do the top Field Service systems compare? appeared first on All My Systems.

Check Pete Murray’s original post https://www.allmysystems.co.uk/how-do-the-top-field-service-systems-compare/ on www.allmysystems.co.uk which was published 2025-04-30 16:03:00