Hi Everyone Following topics from wave 1 2020 customer service are covered in this video: Timelines How to enable wave 1 update? Customer Service •Agent … source
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In this video, I take you through the save PDF to SharePoint or D365 features coming to Dynamics 365 Customer Engagement in April, currently in 2020 Wave 1 preview. This
In this video, I take you the new Modal Dialogs feature coming to Dynamics 365 Customer Engagement in April, currently in 2020 Wave 1 preview. This will allow you to
In this video, I take you through the steps to enable the new Custom Case Resolution features coming to Dynamics 365 Customer Engagement in April, currently in 2020 Wave 1
In this video, I take you through the steps to enable the new Kanban Boards features coming to Dynamics 365 Customer Engagement in April, currently in 2020 Wave 1 preview.
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