This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2024 Wave 2 series in which I am taking a look at the new functionality introduced
All posts tagged in profiles
18Articles
Background When writing my series on Microsoft Dynamics 365 and Power Platform release wave 2 release notes, I was posting daily and thus also opening my browser with different profiles.
I recently had a requirement to route conversations differently to agents based on the skills we’d classified for the work item. In this post I will explain this concept. There
Some people are customers not connected to a company only as individuals (B2C). While other people are customers through their employer (B2B). When Customer Insights -Data was first released only
Microsoft have recently released a change to capacity profiles within Unified Routing. As we can how have agent specific capacities. Meaning in Omnichannel for Customer Service one agent might be
Top Headlines
Support The Site
