One of the cool things you can use in Emails in Realtime Marketing (in the Customer Insights – Journeys) app is personalisation. Accessing data is pretty simple, and Microsoft have
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During Direction North America I was speaking about how partners need to be agile these days. I truly believe that we need to adopt our processes of doing implementations faster
How to create predefined templates in portal Navigate to the Templates to design and create a generic template for the different pages. If the design and layout of the different
Personalisation of emails using dynamic text (pre-defined tokens) has been around in Dynamics 365 Marketing for some time. You can add in text that you pull in from the Contact
Dynamics365 is adding more and more features to help automate repetitive tasks for users in Customer Support product space. One of the latest additions is Agent Scripts and Macros in
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