Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Role Persona Mapping
When using Microsoft’s Omnichannel for Customer Service or Unified Routing “Role Persona Mapping” can come into play. In this post I will explain how…
Tag: Persona
Dynamics 365 Customer Engagement
Fixed – You do not have prvReadmsdyn_personasecurityrolemapping permission to access Persona Security Role Mapping records. Contact your Microsoft Dynamics 365 administrator for help
Recently one of the users, while accessing a few of the System User’s views, was getting the below error. You do not have prvReadmsdyn_personasecurityrolemapping…
Dynamics 365 Customer Engagement
CRM Sales User Persona: Skilled Carpenters, or All Thumbs?
So, my husband and I decided to do some work on our home. By do some work, I mean, ask my Dad – because…