When using Microsoft’s Omnichannel for Customer Service or Unified Routing “Role Persona Mapping” can come into play. In this post I will explain how and why. If I’m completely honest,
When using Microsoft’s Omnichannel for Customer Service or Unified Routing “Role Persona Mapping” can come into play. In this post I will explain how and why. If I’m completely honest,
So, my husband and I decided to do some work on our home. By do some work, I mean, ask my Dad – because when I attempt to do carpentry