When contemplating migrating data into Dynamics 365 Customer Engagement (D365CE), a necessary task will involve determining the appropriate data field mapping that needs to occur from any existing system you
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Customers of Microsoft Dynamics 365 for Customer Engagement have been notified in recent weeks of new policies for updates. Customer Engagement refers to the traditional core components of what was
I recently gave a presentation at 365 Saturday in Amsterdam, in which I showed a detailed demonstration of Microsoft’s new Omni-channel Engagement Hub. Several people have asked me to record
I must admit, first of all, that I missed the announcement around this at the time. However, after doing some playing around with the new Solution Checker feature within the
I am currently sat in a very nice Aspire lounge at Birmingham airport waiting for my KLM flight to Holland. I’m off to Amsterdam to give a presentation for 365
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