Dynamics 365 Customer Engagement
Fine Tune your Virtual Agent Bot
The Dynamics 365 Virtual Agent analytics dashboard gives great insight in how well your bot is working. Among other figures it gives you are…
Tag: Bot
Dynamics 365 Customer Engagement
Hand off a Virtual Agent Bot to a Omnichannel Chat
I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I…
Dynamics 365 Customer Engagement
PowerApps Portal & Virtual Agent Bot
Its getting easier and easier to build compelling digital transformation solutions using the Power Platform and Dynamics 365. Here is a quick post to…
Dynamics 365 Customer Engagement
Build a Bot with Virtual Agent, Flow and CDS
This post demonstrates how easy it is to build a Bot using Dynamics 365 Virtual Agent for Customer Service. The Bot will call Flow…
Dynamics 365 Customer Engagement
Using Azure Bot Service to create Bot
Using Microsoft Bot Framework Azure Bot Service is an integrated environment that allow us to easily register, build, deploy our bots. It provides the…