In my previous post, the fact that I had to “fudge” the routing and closure of the case irked me. Whilst at D365 EU Summit in Amsterdam, I spent an
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Functional consultants or administrators who have been using Dynamics CRM / Dynamics 365 Customer Engagement (D365CE) for any considerable length of time will likely have built up a solid collection
As Microsoft wants us to consider using AI in all aspects of our developments, I wanted to see if I could use one of the cognitive services available to life
How to get the Labels and Colours from your Option Sets in Dynamics 365 Customer Engagement to display on your Power BI Reports. A Visual Overview of Your Customer data
In the first part of this post I wrote about Azure DevOps value and how to set it up in MSDyn365FO. I want to start this second part with a
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