Computer Telephony Integration (CTI) is an important part of many Unified Service Desk projects, one that often includes complex bespoke coding. The USD Accelerator already supports several 3rd party add-ins,
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You might know that Unified Service Desk v4.0 has recently been released. The USD Accelerator has now been updated to use USD 4.0. Meaning the package deployer you can download
The USD Accelerator (in my opinion) is a fantastic tool but what is it and why would you use it?? What is Unified Service Desk? You may not be aware
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