Possibly a slightly drastic headline, but let me explain the background to this. I’ve been working with the Power Platform CoE toolkit for over 6 years, with using it to
Possibly a slightly drastic headline, but let me explain the background to this. I’ve been working with the Power Platform CoE toolkit for over 6 years, with using it to
Summary Imagine your security operations center (SOC) waking up to an alert: “Copilot accessed a confidential file.” It’s not a phishing email, not malware, not a brute force attack —
There is another member of the Dynamics 365 Customer Service/Contact Center agents that I haven’t had a chance to introduce to you yet. You’re probably already familiar with the Case
Understanding the Dynamics 365 Quality Evaluation Agent: A Complete Breakdown Is your customer service team delivering great experiences or are you just hoping they are? In this video, I break
The workplace is changing faster than ever — and AI is now becoming part of the team. In this episode of the M365 FM podcast, Mirko Peters sits down with