Whether you’re a CRM newbie or a seasoned sales strategist, navigating features like territory management, route optimization, and geocoding can be overwhelming. Here’s a one-stop guide answering the most common
Whether you’re a CRM newbie or a seasoned sales strategist, navigating features like territory management, route optimization, and geocoding can be overwhelming. Here’s a one-stop guide answering the most common
Back in February, I shared an article walking through the new features lined up for the 2025 Release Wave 1 of Dynamics 365 Customer Service and Contact Center. (If you
Everything you need to know about the Customer Knowledge Management Agent! Back in February, I shared a video previewing the 2025 Release Wave 1 updates for Dynamics 365 Customer Service,
Introducción La inteligencia artificial ya está integrada en Dynamics 365 Business Central a través de Copilot y funcionalidades como el Sales Order Agent. Pero esta innovación también trae consigo un
La llegada de los agentes en Dynamics 365 Sales supone un paso importante hacia la automatización inteligente de procesos comerciales. Estos agentes, diseñados para ejecutar tareas complejas como recopilar información,