Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to be aware that you must upgrade
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Recently I noticed that a couple of my customers hadn’t set the options on their chat widgets to only show on certain domains. If you are using the chat channel
A Unified Future for Admin and Dev Experiences It’s clear the deprecation of Lifecycle Services (LCS) has started as seen in the “LCS System Diagnostics being retired in September 2024
Using the SuppressCallbackRegistrationExpanderJob optional parameter in our Request object, we can bypass the execution of the flows registered against that particular event/trigger. We have a flow registered on the update
You may (or may not) be aware that the diagnostics option in Unified Routing has been deprecated. It is being replaced by diagnostics in Azure Application Insights. As of September
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