Dear reader, after not blogging for a while, I am slowly returning to one of my first passions. In this blog post, I will share my experience as a business
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Dear reader, after not blogging for a while, I am slowly returning to one of my first passions. In this blog post, I will share my experience as a business
Using the Write an email functionality of Copilot in Dynamics 365 Customer Service, the agents can quickly create responses, which they can use for their email. To enable it navigate
My First Design Pattern — Template Method Photo by Susan Holt Simpson on Unsplash In the last year, I have embarked on a journey to become a developer. After several training sessions and exercises
Agents can use the “Ask a question” functionality from within the Copilot help pane, to ask questions for quick resolution of the case. To enable it navigate to Customer Service
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