Being able to ask for assistance or advice inside an organisation is often a key requirement from customer service staff,… Continue Reading admin’s Article on their blog No Title No
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This blog post covers exactly what Sessions and Conversations are within the Dynamics 365 Omni Channel Engagement app. They are… Continue Reading admin’s Article on their blog No Title No
In my recent series of posts I covered how to implement a better integration between Dynamics 365 and SharePoint. One of the common scenarios that you will encounter if you’ve
From our support sessions with customers each month, we know that growing your brand or business is a top website goal. And in this unprecedented time in which more people
This post is an overview of how presence is managed in Dynamics 365 Omni Channel Engagement. Dynamics 365 Omni Channel… Continue Reading admin’s Article on their blog No Title No
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