WEBVTT 100:00:00.080 –> 00:00:02.520Managing two identity systems in twenty twenty five is like 200:00:02.560 –> 00:00:06.280maintaining both a smartphone and a rotary phone, once alive, flexible, 300:00:06.320 –> 00:00:09.519and evolving.

In this episode, we treat your customer journey like a crime scene. A high-intent cart goes quiet. A churn score spikes and nobody moves. Consent says “yes,” policy says “no,”

Opening: The Problem with “Future You”Most Power Platform users still believe “AI” means Copilot writing formulas. That’s adorable—like thinking electricity is only good for lighting candles faster. The reality is

100:00:00,000 –> 00:00:07,000Every flow begins with hope, a small click, a bright promise. 200:00:07,000 –> 00:00:11,520An email arrives, a team’s message appears. 300:00:11,520 –> 00:00:15,760Someone claps, someone says, finally. 400:00:15,760

100:00:00,000 –> 00:00:06,060It started with a confident answer, and a quiet error no one noticed, then the reports 200:00:06,060 –> 00:00:10,480aligned, the charts agreed, and the decision looked inevitable. 300:00:10,480