What if your contact center could recognize a frustrated customer before they even said a word? That’s not science fiction—it’s sentiment analytics at work inside Dynamics 365 Contact Center. Before

You know that moment when you search your intranet, type the exact title of a document, and it still vanishes into the void? That’s not bad luck—that’s bad Information Architecture.

Imagine rolling out your first Copilot Studio agent, and instead of impressing anyone, it blurts out something flimsy like, “I think the policy says… maybe?” That’s the natural 1 of

If you want advantage on governance, hit subscribe—it’s the stat buff that keeps your castle standing. Now, imagine giving Copilot the keys to your company’s content… but forgetting to lock