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Reminders in v28: What’s Changing and Why It Matters

Reminders in v28: What’s Changing and Why It Matters

jarmestoBusiness Central5 hours ago40 Views

If you’ve been working with Business Central for a while, you know payment reminders have always been that module that’s «just there» but rarely configured properly. Overdue invoices, manual phone calls, improvised emails, zero traceability. With version 28 (Wave 1 2026), Microsoft has decided that’s over. And there are changes you need to know about before upgrading.

Communication Texts Are No Longer Optional

This is the most impactful change. The «Use new communication texts for reminder terms» feature, introduced as optional in v27.4, becomes mandatory in v28. What does that mean in practice? If you upgrade an existing tenant or create a new one, the system will expect communication texts configured in the Reminder Terms Setup page.

The old model (Beginning Text / Ending Text in report templates) still exists technically, but it’s no longer the recommended path. The new system is more modular and more powerful: you can define general texts for all levels or specific texts per level, separate the email body from the attachment text, and manage multiple languages through the «Add text for language» action. A customer with a French language code gets their reminder in French, another one in Spanish, without touching anything else.

The key takeaway here isn’t just the feature itself — it’s what it means for your implementations. If you have clients on v27 who never activated this feature, the upgrade to v28 will activate it for them. Review beforehand, configure the texts, and avoid surprises.

Automation Consolidates as the Standard Pattern

Reminder Automation isn’t new (it arrived in BC 2024 Wave 1, version 24), but in v28 it’s definitively positioned as the way to work with reminders. Automated jobs for creating drafts, issuing, and sending — with filters by reminder terms and by action.

Where this really clicks is in the combination with the new communication texts. You can design a complete escalation strategy from configuration: first reminder with a friendly tone, second one more direct, third one firm with cumulative charges. All automated, all traceable, no one needs to intervene on each send.

For consultants, this changes the client conversation. You’re no longer selling «a reminders module.» You’re proposing an automated collections management strategy with personalized communication by language and urgency level. That’s a qualitative leap in the value proposition.

What Else Becomes Mandatory in This Wave

Other features become mandatory in v28 that, while not directly touching reminders, change the system’s overall behavior. Worth keeping on your radar since they affect the global user experience.

New Sales Pricing Experience definitively replaces the legacy model. G/L Currency Revaluation activates by default. Advanced Tell Me incorporates semantic search. Selective calculation of visible FlowFields optimizes performance. And autosave on every field change eliminates manual saving as a separate step.

If you’re planning v28 upgrades for your clients, you need to evaluate the combined impact of all these changes — not just reminders.

The Bigger Picture

Microsoft has been pushing automation as the default pattern in Business Central for several waves now. Payment reminders are a perfect example: what used to require manual intervention at every step can now be configured, automated, and scaled without touching anything after the initial setup.

For those of us in BC consulting, the opportunity lies in moving past reminders as a configuration checkbox and starting to position them as part of a professional collections management strategy. v28 gives us the tools. Now it’s on us to use them.

References

Business Central keeps evolving. Every wave brings changes that, when leveraged right, transform the client conversation. That’s what makes this ecosystem worth paying attention to.