Imagine you are working in a company that keeps records and transcription of phone calls for various reasons, like quality assurance or improvement purposes. Now, let’s say you need to transfer a call to someone outside the company, maybe a client or a partner.
Previously, this transfer process might have involved a few steps, and the recording and transcription could continue even after the call was transferred. Now, things have changed for the better. Transferring a call to an external number is now done in just one click & when the call is transferred, the recording and transcription stop immediately.
Business Use Case
In a business scenario when a sensitive discussion is going on during a call and the call is subsequently transferred to an external agent for some business purposes, then the existing system allows for the continuation of call recording and transcription even after the transfer of the call. In such scenarios, there exists a risk that any private or…
More About This Author
Inogic is one of the leading Microsoft Dynamics 365 ISV since 10+ years. Its flagship product Maplytics™ is a market leading certified (CfMD) geo-analytical mapping app. Maplytics empowers Dynamics CRM users across industries with the power of geographical data visualization, route optimization and along the route search with turn-by-turn directions, appointment planner, locational search by radius and shapes with drill-down filters and color-coded pushpins, heat maps, shape layers & territory management.
Inogic is renowned for its high quality and low-cost offshore development services and productivity apps like InoLink: QuickBooks + Dynamics CRM, User Adoption Monitor, Attach2Dynamics, Alerts4Dynamics Click2Export, Click2Clone, Kanban Board, SharePoint Security Sync, Lead Automation & Distribution, Map My Relationships, Auto Tax Calculator, Subscription and Recurring Billing and Marketing4Dynamics.
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