Sarah, a bright-eyed sales associate at Peck Packaging, felt a familiar pang of frustration. A potential client, Miss Atkins, had mentioned budget concerns in their last email, but the details were buried amongst a sea of technical specifications. Sarah knew she needed to address this concern but had no time to skim through the entire conversation.
That’s where Inogic Professional Services’ innovative application of Keyword Tracker came in. Using the power of Keyword Tracking, Sarah typed “pricing” into the search bar. Like magic, the system scanned all her past interactions with Miss Atkins, highlighting not just the word “pricing” itself, but also synonyms like “cost,” “expense,” and “rate.” Instantly, Sarah saw a clear picture of Miss Atkins’ concerns scattered throughout the email chain.
This wasn’t just about efficiency; it was about vivid understanding. By visualizing the customer journey within the CRM system, Sarah could see the evolution of Miss Atkins’ problems. She…
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Inogic is one of the leading Microsoft Dynamics 365 ISV since 10+ years. Its flagship product Maplytics™ is a market leading certified (CfMD) geo-analytical mapping app. Maplytics empowers Dynamics CRM users across industries with the power of geographical data visualization, route optimization and along the route search with turn-by-turn directions, appointment planner, locational search by radius and shapes with drill-down filters and color-coded pushpins, heat maps, shape layers & territory management.
Inogic is renowned for its high quality and low-cost offshore development services and productivity apps like InoLink: QuickBooks + Dynamics CRM, User Adoption Monitor, Attach2Dynamics, Alerts4Dynamics Click2Export, Click2Clone, Kanban Board, SharePoint Security Sync, Lead Automation & Distribution, Map My Relationships, Auto Tax Calculator, Subscription and Recurring Billing and Marketing4Dynamics.
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