Microsoft’s Dynamics 365 Field Service Mobile app provides the ability to work on tasks and resolve issues from the mobile platform in online and offline modes. The technician can view their daily schedule, which includes details such as customer names, addresses, and appointment times.
They can see the priority of each service call, helping them prioritize urgent repairs. Before arriving at a customer’s location, the technician can access detailed customer information, including contact details and a history of previous service calls.
From the web, we can run an SSRS Report for a record by the Run Report button but on the mobile Run Report button is not visible.
Here comes one scenario if the technician arrives at the customer location and wants to run a report related to any record from the Mobile App, Microsoft has provided a way to show Reports on the Mobile App that is by PCF control “Technician Service Reports”.
Refer to the below link for more details,
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Inogic is one of the leading Microsoft Dynamics 365 ISV since 10+ years. Its flagship product Maplytics™ is a market leading certified (CfMD) geo-analytical mapping app. Maplytics empowers Dynamics CRM users across industries with the power of geographical data visualization, route optimization and along the route search with turn-by-turn directions, appointment planner, locational search by radius and shapes with drill-down filters and color-coded pushpins, heat maps, shape layers & territory management.
Inogic is renowned for its high quality and low-cost offshore development services and productivity apps like InoLink: QuickBooks + Dynamics CRM, User Adoption Monitor, Attach2Dynamics, Alerts4Dynamics Click2Export, Click2Clone, Kanban Board, SharePoint Security Sync, Lead Automation & Distribution, Map My Relationships, Auto Tax Calculator, Subscription and Recurring Billing and Marketing4Dynamics.
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