I was working on Customer Insights Journey and sent an email to one of the Contacts from a Journey and it got bounced due to the wrong email address.
Found that the email moved to the Suppression list.
And I followed the below steps and removed the email from the suppression list by enabling the new preview feature.
Step 1: Open Customer Insights – Journeys App.
Step 2: Click on Change Area and Click on Settings.
Step 3: Click on Feature switches.
Step 4: Under Email Sending, click on the setting “Ability to remove email addresses from suppression (Preview)” to turn On.
By default, this setting is turned Off.
Step 5: Click on Save.
Step 6: Open the required Contact record (Which is suppressed) and now we can see the Communication Tab.
Note: This Communication Tab is hidden by default
Step 7: Click on Communication Tab to see the Email suppression status.
Step 8: Click on Remove from suppression list to…
Source link
More About This Author
Array
- Dyn365CE15 May 2024Environment settings behavior (Preview) feature in Model-driven Apps
- Dyn365CE14 May 2024Error while connecting to Dataverse environment in XrmToolBox
- Dyn365CE8 May 2024Power Fx Formula Columns in Microsoft Power Apps
- Dyn365CE7 May 2024How to Enable 2024 Release Wave 1 Updates in the Microsoft Dynamics 365 CE Environment?