Last week Microsoft announced the release of the public preview of Dynamics 365 Virtual Agent for Customer Service. Virtual Agent for Customer Service is the latest Dynamics 365 AI based solution from Microsoft to enable organisations to easily transform their customer service through the power of artificial intelligence (AI).
Virtual Agent for Customer Service is built on top of Microsoft’s…
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Virtual Agent for Customer Service is built on top of Microsoft’s Bot Framework and is the culmination of years of learning and research. Through the creation of bespoke virtual agents for big enterprise customers such as Macy’s and HP, Microsoft has gained deep knowledge and hands-on expertise in this field.
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