This MindMajix video on ServiceNow ITSM will help you to know what is ServiceNow it service management. Enterprise clients laud ServiceNow ITSM for its capacity to increase the overall performance of the system, increase customer experience, and enhance the IT team’s flexibility and agility. All of these functions are performed by ServiceNow’s ITSM platform while lowering long-term ITSM expenditures. In contrast to other IT-focused services such as network and security administration, ITSM is primarily concerned with addressing the IT service demands of technical users.
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? Explore more about ServiceNow from MindMajix ServiceNow blogs ?
What is ServiceNow ➡ https://mindmajix.com/what-is-servicenow
ServiceNow Interview Questions and Answers ➡ https://mindmajix.com/servicenow-interview-questions
What is ServiceNow Ticketing Tool ➡ https://mindmajix.com/servicenow-ticketing-tool
ServiceNow Tutorial ➡ https://mindmajix.com/servicenow-tutorial
What is Servicenow Workflow ➡ https://mindmajix.com/servicenow-workflow
What is ServiceNow GRC ➡ https://mindmajix.com/servicenow-grc
ServiceNow Data Model ➡ https://mindmajix.com/servicenow-data-model
ServiceNow Architecture ➡ https://mindmajix.com/servicenow-architecture
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0:00:00 Introduction to Mindmajix
0:00:24 Agenda
0:00:53 ServiceNow ITSM
0:02:13 Incident Management
0:02:31 Incident Definition
0:06:59 Incident Management Steps
0:11:29 Incident States
0:14:21 Incident Management Lifecycle
0:16:06 Investigation & Diagnosis
0:19:42 Resolution & Closure
0:20:31 ServiceNow Incident
0:28:33 Export Set
0:29:02 Show Visual Task Board
0:31:05 Incident New record
0:36:07 Impersonate User
0:38:55 Related Links
0:44:38 End Impersonation
0:44:47 Incident Data Structure
0:46:53 Problem Management
0:47:53 Problem States
0:51:38 Problem Management Lifecycle
0:51:53 Detection & Logging
0:53:22 Investigation & Diagnosis
0:55:16 Resolution & Closure
0:58:55 Problem Management Lifecycle Demo
1:00:03 Create a New Problem
1:03:50 Mark Duplicate
1:07:25 Accept Risk
1:14:05 Problem Task
1:17:10 Start Fix
1:18:08 Resolve
1:20:36 Problem Data Structure
1:33:17 Improvement Process
1:34:32 Plugin
1:38:00 Waking up instance
1:40:38 Create Improvement Initiative
1:41:09 Approval Group
1:45:38 CIM Task
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———-MindMajix IT Service Management Courses——–
? ServiceNow Training: https://mindmajix.com/servicenow-training
? Servicenow Admin Training Course: https://mindmajix.com/servicenow-admin-training
? SolarWinds Training Course: https://mindmajix.com/solarwinds-training
? ServiceNow Scripting Training: https://mindmajix.com/servicenow-scripting-training
? About ServiceNow Course:
Stay current with our ServiceNow Course. It includes new features included in the ServiceNow release and explains how they interact with existing functionality. It’s a great fit for all roles looking to learn ServiceNow from experts and start their Journey. You’ll develop key skills through interactive labs, practice tests, and projects.
? Why Should You Learn ServiceNow?
ServiceNow is one of the leading ITSM tools today, which is holding almost triple the shares of its competitors in the marketplace. Technology research giant Gartner has ranked ServiceNow as a leader in its recent release of Magic Quadrant for the Software Asset Management Tools. The speed with which ServiceNow has grown in the ITSM arena is phenomenal, and this created a huge demand and growth opportunities for ServiceNow technical experts. Hence, getting ServiceNow Training and Certification can open up doors for you to unlimited job opportunities with high salaries. This ServiceNow Course is completely oriented toward practical applications and hence gives you a clear advantage.
? KeyFeatures:
? Learn from Industry Experts.
? Gain Job-ready Skills.
? 24/7 Support.
? Dedicated Learning Mentors.
? Guaranteed Job Interviews.
? Real-life Projects.
? Get Certified.
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#WhatIsServiceNowITSM #ServiceNowITSM #ITSMInServiceNow #ServiceNowITSMTutorial #MindMajix #ServiceNowITManagement #MindMajixServiceNowITSM #ServiceNow
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