Omnichannel for Customer Service – Real-time Translations

Microsoft have just released loads of cool enhancements to their Omnichannel for Customer Service application! In this post I will review one of my favourite new features … real-time chat translations.

The scenario being that your agent might speak one language but customers will obviously want to chat in any language. To support this wouldn’t it be useful if we could apply real-time…

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Service – Real-time Translations

Microsoft have just released loads of cool enhancements to their Omnichannel for Customer Service application! In this post I will review one of my favourite new features … real-time chat translati…

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

Share This Post On

SCOTtish summit 2021

On February the 27th Scottish Summit 2021 will come to you as a virtual event. With over 250 sessions from all Microsoft technologies. You need to register for your FREE ticket and download the Scottish Summit App to see all the great sessions.