Microsoft have just released loads of cool enhancements to their Omnichannel for Customer Service application! In this post I will review one of my favourite new features … real-time chat translations.
The scenario being that your agent might speak one language but customers will obviously want to chat in any language. To support this wouldn’t it be useful if we could apply real-time…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Real-time Translations
Microsoft have just released loads of cool enhancements to their Omnichannel for Customer Service application! In this post I will review one of my favourite new features … real-time chat translati…
Blog Syndicated with Neil Parkhurst’s Permission
More About This Author
