Microsoft’s Omnichannel for Customer Service includes many agent productivity aids, in this post I will look at how we can send quick replies and automated messages to customers.
It can help agents greatly to send standard / common messages to your customers quickly. These can be in the form of quick replies that the agent can pick from a list or automated messages. Automated messages would be…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Quick Replies and Automated Messages
Microsoft’s Omnichannel for Customer Service includes many agent productivity aids, in this post I will look at how we can send quick replies and automated messages to customers. It can help agents greatly to send standard / common messages to your customers quickly.
Blog Syndicated with Neil Parkhurst’s Permission
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