A common question I get about using Dynamics 365 Portals (aka Dynamics 365 Customer Service PowerApps Portal) is the ability to create cases on behalf of other customers or accounts.
A typical use case would be if a partner needs to open a support incident on behalf of their customer on the portal. Consider if I bring my widget to a repair shop and the repair shop needs to open a support…
Continue Reading Nick Doelman’s Article on their blog
Dynamics 365 Customer Self-Service PowerApps Portals – Creating a Case on Behalf of Another Account
A common question I get about using Dynamics 365 Portals (aka Dynamics 365 Customer Service PowerApps Portal) is the ability to create cases on behalf of other customers or accounts. A typical use case would be if a partner needs to open a support incident on behalf of their customer on the portal.
Blog Syndicated with Nick Doelman’s Permission
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