This post is a part of a series of posts for Customer Service. The complete GUIDE can be found here
The OOTB cascading rules for Case are not optimal for the setup that I like to use. I will try to explain why, and at the same time show what I feel needs to be done for it to work better. Keyword is Parental Relationships that we have to STOP. If you wonder what I am talking about, below is…
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Dynamics 365 Case Cascading Rules
This post is a part of a series of posts for Customer Service. The complete GUIDE can be found here The OOTB cascading rules for Case are not optimal for the setup that I like to use. I will try to…
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