In this blog, we will learn about the new feature introduced by Microsoft in the 2023 Release Wave 2. Anyone can now quickly construct customer journeys with Dynamics 365 Marketing (Customer Insights–Journeys), including those who have never done it before. The journey will be built for you by Copilot’s generative AI if you just describe what you want to construct using a common language. Now, instead of wasting time perfecting the mechanics of the journey, you can work with your entire team to swiftly drive stakeholder alignment and guarantee that you’re providing the most individualized experience for your clients. Your customer experience ideas can now be quickly brought to market by combining the journey creator with the content ideas Copilot assistance for email creation.
Steps to enable the journey copilot:
- Open the Dynamics 365 Marketing app (Customer Insights–Journeys).
- In setting area, go to Overview subarea -> Feature Switches.
- In the Journey section, enable the…
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Inogic is one of the leading Microsoft Dynamics 365 ISV since 10+ years. Its flagship product Maplytics™ is a market leading certified (CfMD) geo-analytical mapping app. Maplytics empowers Dynamics CRM users across industries with the power of geographical data visualization, route optimization and along the route search with turn-by-turn directions, appointment planner, locational search by radius and shapes with drill-down filters and color-coded pushpins, heat maps, shape layers & territory management.
Inogic is renowned for its high quality and low-cost offshore development services and productivity apps like InoLink: QuickBooks + Dynamics CRM, User Adoption Monitor, Attach2Dynamics, Alerts4Dynamics Click2Export, Click2Clone, Kanban Board, SharePoint Security Sync, Lead Automation & Distribution, Map My Relationships, Auto Tax Calculator, Subscription and Recurring Billing and Marketing4Dynamics.
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